Customer-Provided Materials: What to Know

For Knockout™ visits, customer-provided materials are welcome, but there are a few important things to understand so the visit stays focused and productive.

What “Customer-Provided Materials” Means

Customer-provided materials are items you supply in advance for installation or use during your Knockout™ visit.
Common examples include:

• Paint for touch-ups
• Light fixtures or ceiling fans
• Cabinet hardware
• Curtain rods, mirrors, or shelving
• Specialty fixtures or finishes

These items are installed or used during the visit only if they are on-site and ready at arrival.

Materials Must Be Ready Before the Visit

To keep the Knockout™ visit efficient:

• All customer-provided materials must be on-site
• Items should be unboxed and accessible
• Quantities should be complete

Time spent waiting on materials or opening incomplete packages reduces the amount of work that can be completed.

Missing Materials Reduce Scope

If materials are missing or incomplete at the time of arrival:

• The visit time does not extend
• Pricing does not change
• Those items may be skipped or flagged

The Knockout™ system is time-based, so readiness directly affects what can be completed.

Specialty or Custom Items

Some materials require additional setup or compatibility checks.
Examples include:

• Custom fixtures
• Specialty hardware
• Non-standard mounting systems

If a material requires unexpected modifications or extended troubleshooting, it may not fit within the scheduled time block.

We Don’t Source Materials During the Visit

Knockout™ visits do not include:

• Material sourcing or shopping
• Waiting on deliveries
• Pickup runs during the appointment

The visit is reserved for hands-on work, not errands.

How to Prepare Materials Properly

Before your visit:

• Verify you have the correct items
• Confirm compatibility with existing openings or wiring
• Stage materials near the work area if possible

Preparation helps ensure your time block is used effectively.

Why This Matters

Clear material expectations:

• Prevent delays
• Protect your time block
• Keep the visit focused on completion

The more prepared the materials, the more progress can be made.

The Takeaway

The TakeawayCustomer-provided materials are welcome—but readiness matters.
When materials are on-site, complete, and accessible, a Knockout™ visit can move quickly and deliver the best possible results.

Next: Learn how to prepare for the day of service in How to Prepare for Your Knockout™ Visit.